General information
European Palestinian Network
Email: info@ep-network.net

PAYMENT
All tickets must be paid for when ordering by credit card or mobilepay. We accept the following payment cards: Dankort, Visa, VisaElectron and MasterCard.

The money will be withdrawn immediately.

NO-SHOW
If you do not show up on the day for any reason, you cannot refund the ticket.

REFUND
Tickets are non-refundable

CANCELATION
If a purchase is canceled within 24 hours of payment, the amount will be refunded without charge online via our website. Tickets can also be refunded via personal service or by telephone for a fee of 30 kr. per ticket.

TICKET CHECK
If a valid travel document cannot be presented at ticket check, a check fee of 800 kr + a standard ticket will be issued.

MEETING TIME
No later than 10 minutes before scheduled departure. Seat reservation will be forfeited if the meeting time is not observed.

COMMUNITY CARD PRICES
The price is fixed and no discount is given unless otherwise agreed.

We reserve the right to change prices and change ticket types.

We reserve the right to add an energy/fuel surcharge to the prices applicable at any time

We process your personal data for the purpose of being able to deliver the goods to you and to be able to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Al Montada.

Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.

Complaints options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority’s Center for Complaints Resolution Carl Jacobsens Vej 35 2500 Valby Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission’s online complaint platform. The platform can be found here:

http://ec.europa.eu/consumers/odr/ If you file a complaint here, please provide our email address: info@ep-network.net